Ad campaigns can take 5-7 business days to be completed. This timeframe is considered from the time all required assets (videos, etc.) are provided to our team (not from the time the order is placed to Momentum Marketing, or from the time the onboarding documents are completed in the dashboard).

We will send you the onboarding form once you complete your purchase.

Both are charged on the same day when purchasing the service.

For PPC campaigns there is usually a 1-week gap from the day you purchase the campaign, to the day it actually goes live. This is the time it takes for our team to build out the entire campaign for you.

So, for your second months recurring payment, we delay that, so you get the full 30 days of service for your month one’s payment.

So, as an example, if you purchased services on the 1st of the month, you would pay for both the setup fee and month one’s service fee.

Then if we finish the campaign buildout on the 14th of the month (2 weeks later), your second months maintenance payment would be billed a month after that, a month apart from the initial day the campaign went live.

For an active campaign, each revision request can take up to one business day depending on the request. This means that if a request is submitted within business hours (but not towards the end of the business day), then the request should be completed the following business day. If the request is received outside of business hours (even if it’s on the business day), the request may take up to the day after the following business day to complete.

Maintenance and optimizations are performed a minimum of once a week. When we implement changes to a campaign, those changes will need time to run before we can judge their performance. Be aware that changes early on in a campaign will reset the learning phase and it’s as if the ads started running from scratch when those changes are made. Please note that we need to give ads time to perform. Sometimes campaigns perform outright, but other times they can take a bit of time to hit a good stride. This is especially true for accounts that have never advertised before.

All instructions for providing access will be provided in the onboarding phase, after the service has been purchased. You will receive step by step instructions on how this is done.

Yes, for sure! We recommend having your personal profile added to your business manager so you can monitor progress accordingly.

As part of our TikTok Ads fulfillment services, we offer weekly optimization breakdowns which are sent to you in our communications platform. If you need any type of other data, you would need to visit the TikTok Ads accounts on your end to see that data.

The amount of campaigns, ad groups, and ads are limited by the tier purchased for the specific client. Tier limitations are displayed in the store. If you need an additional campaign/ad group/ad for the account that falls outside of the tier limitations, you will need to upgrade the subscription.

We will continue working on the account until the end of the current billing cycle.

When services for TikTok Ads are cancelled with Momentum Marketing, you can expect our work to continue on the account as long as our TikTok Ads team still has the necessary access and you want us to continue working on the account.

No, unfortunately funnels are not part of the setup fee. It is not mandatory to use a funnel/landing Page/website with a TikTok Ads campaign, however, in most cases, we do recommend utilizing one as a landing page.

Yes, TikTok requires a minimum budget per ad group of $20 per day. This is not a requirement set by Momentum Marketing, this is a TikTok requirement.

The videos needed to run the ads will need to be supplied by you. However, if needed, we can also create custom videos for you for an additional cost. If you are interested in this option, please let us know and we can discuss the details and pricing.